We hope that you will never be disappointed with your box and that you will never need to raise a complaint, but if you do, please be assured that our customer services team will do their best to communicate with you and help resolve your issue.
Regarding returns, Earth & Wheat’s products contain fresh and perishable food. In the UK by law, anyone ordering such items are not entitled to the regular consumer rights, that is, you are not able to return goods (of perishable nature, food) within 14 days simply because you change your mind. This does not affect your right to cancel your box subscription, and you can cancel your subscription at any time without a minimum contract.
Please note that it is very difficult to cancel your box at the last minute, this is because as soon as your order is packed, if it is not required, it will create unwanted waste. We strongly recommend you plan ahead and postpone, pause, skip or cancel your delivery 48 hours in advance of your next scheduled renewal date.
Please do get in touch with us if you are unhappy and quote us your order number. You can contact us via email: hello@earthandwheat.com. We kindly request that you let us know directly of any grievances so that we can address your concerns.
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